Certified Prevention Professional (CPP) Practice Exam

Which one of the following is NOT a barrier to effective listening?

1. Assuming you know what they’re thinking

2. Changing the topic

3. Taking detailed notes

4. Jumping to conclusions

The correct answer is: Taking detailed notes

Taking detailed notes is not a barrier to effective listening; in fact, it can be a useful tool that enhances comprehension and retention of information. When a listener takes notes, they actively engage with the material being presented, which can help them organize their thoughts and clarify points that might be complex or nuanced. This practice can reduce distractions, as the listener focuses on capturing important concepts rather than letting their mind wander. In contrast, assuming you know what someone is thinking, changing the topic, and jumping to conclusions are all behaviors that can hinder effective listening. These actions can prevent a listener from fully understanding the speaker’s message, as they may lead to misinterpretations or a lack of focus on the content being communicated. Thus, the act of taking detailed notes stands out as a supportive method that promotes effective listening, rather than detracting from it.